Shipping Policy

Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Once your order is dispatched, delivery typically takes:

• Within Pakistan: 7-15 business days

Please note that delivery times may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight. Standard shipping rates apply for orders below the free shipping threshold.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan. Pay conveniently when your order arrives at your doorstep. Please ensure you have the exact amount ready for the delivery person.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your shipment's progress in real-time.

Possible Delays

While we strive to deliver your orders on time, please note that delays may occur due to:

• Public holidays and weekends
• Extreme weather conditions
• Courier service operational issues
• Remote or hard-to-reach locations
• High order volumes during peak seasons

We appreciate your patience and understanding in such circumstances.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is complete and accurate. If a delivery fails due to an incorrect or incomplete address, the following may apply:

• The courier will attempt to contact you for address clarification
• Additional shipping charges may apply for re-delivery attempts
• If the package is returned to us, you will be responsible for re-shipping costs
• Refunds will be processed after deducting shipping and handling fees

We recommend double-checking your address before placing an order.

Damaged or Lost Packages

We take great care in packaging your orders. However, if your package arrives damaged or goes missing:

• Damaged Package: Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.
• Lost Package: If your tracking shows the package as delivered but you have not received it, please contact us within 7 days. We will investigate with the courier and resolve the issue.

Your satisfaction is our priority, and we will work to resolve any shipping issues promptly.